To start the return process for your order, please enter your email address or phone number and the order number below.
PLEASE INCLUDE YOUR ORDER NUMBER & SURNAME INSIDE PARCEL. WITHOUT THIS INFORMATION WE CAN NOT REFUND.
How do I return?
- Enter your order number along with the email address or mobile number (whichever used when ordering) in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts are not returnable unless faulty
Are there any charges for return?
- £5.95 for UK returns. Only available via our Returns Portal
- You are responsible for the charges of the return shipping via any other method
- Original express shipping charges are non-refundable
- You are responsible for the charges of the return shipping from outside UK
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.